Only Spins Casino Support

Sometimes you may need help with your account, a payment, verification or a technical issue. The Only Spins Casino support team is available to help with everyday questions and problems related to using the platform.

Support is available 24/7 through live chat, while email support can be used for enquiries that require more detail or additional information.

How to Contact Support

The quickest way to get assistance is through live chat. You can open the chat directly from the website and speak with a support representative at any time of day.

For questions that are less urgent or may require documents, screenshots or a longer explanation, email support may be more suitable.

What We Can Help With

Our support team can assist with a wide range of account and platform-related questions, including:

• registration and login issues;
• deposit and withdrawal questions;
• account verification and KYC;
• bonus and promotion conditions;
• casino games and sportsbook access;
• technical problems;
• account settings and security;
• responsible gambling tools and account controls.

The support section also includes answers to common questions, so in many cases you may be able to find the information you need without contacting an agent directly.

Before Contacting Us

Providing clear information helps us deal with your request more efficiently. If your question concerns a transaction, verification or a specific game, include the relevant details when contacting support.

For security reasons, never share your password or two-factor authentication codes with anyone. Our support team does not need this information to help with your account.

Payments and Withdrawals

If you have a question about a deposit or withdrawal, please check the transaction status in your account first. Processing times can vary depending on the payment method, verification requirements and, in the case of cryptocurrency, blockchain confirmation times.

In some cases, additional verification may be required before a withdrawal can be completed. This can include proof of identity, address or payment method ownership.

Account Verification

Verification is part of keeping player accounts and transactions secure. If you are asked to complete KYC, follow the instructions shown in your account and provide the requested documents.

If anything is unclear during the process, support can help explain what information is needed and what steps remain.

Technical Help

If a page or game is not loading correctly, try refreshing the page, checking your internet connection or reopening the website in an up-to-date browser. Clearing cached browser data may also help with some display or login issues.

If the problem continues, contact support and include the name of the game or section affected, the device you are using and a short description of what happened.

Responsible Gambling Support

Only Spins Casino encourages players to keep gambling within personal limits. If you want information about account controls, spending limits or other responsible gambling options, our support team can help you find the relevant tools and resources.

Gambling should remain entertainment. If you feel that your gambling is becoming difficult to control, consider taking a break and seeking independent support where appropriate.