Privacy Policy

Last updated: 9 September 2026

This Privacy Policy explains how Only Spins collects, uses, stores and protects personal information when you create an account, use our casino or sportsbook services, make payments, contact support or otherwise interact with the platform.

By using Only Spins, you acknowledge that your personal information may be processed as described in this Policy. Where applicable, we process personal information in accordance with relevant privacy, data protection and gambling requirements.

1. Information We May Collect

The information we collect depends on how you use Only Spins and which services you access.

Account Information

When you register or manage an account, we may collect information such as:

• full name;
• date of birth;
• residential address;
• country of residence;
• email address and telephone number;
• username and account identifiers;
• account preferences and settings.

Verification Information

We may request information and documents to verify your identity, age, address or ownership of a payment method. This may include a passport, driving licence, government-issued ID, bank statement, utility bill or other supporting documentation.

Verification may be required before certain account functions or withdrawals are completed.

Payment and Transaction Information

When you make a deposit or withdrawal, we may process information relating to the transaction, including:

• payment method;
• transaction amount;
• transaction date and status;
• payment account identifiers;
• cryptocurrency wallet or transaction information where applicable;
• information required for payment and security checks.

Only Spins supports multiple payment methods, including traditional payment options and cryptocurrencies.

Gaming and Betting Information

When you use casino or sportsbook services, we may record information about your activity, such as:

• games played;
• bets and wagers placed;
• stake amounts;
• wins and losses;
• bonus and promotion activity;
• deposit and withdrawal history;
• responsible gaming settings and account restrictions.

Technical Information

When you access Only Spins, certain technical information may be collected automatically. This can include:

• IP address;
• browser type and version;
• device type;
• operating system;
• language settings;
• login and session information;
• pages and features used;
• technical logs and error information.

Communications

If you contact customer support, we may keep records of your enquiry and our response. This can include live chat conversations, submitted documents, screenshots and other information you choose to provide.

2. How We Use Personal Information

We may use personal information where it is reasonably necessary to operate and protect the platform, provide services and meet applicable obligations.

This may include using information to:

• create and manage player accounts;
• confirm identity, age and account ownership;
• process deposits and withdrawals;
• provide casino games and sportsbook services;
• apply bonuses and promotions;
• respond to customer support requests;
• detect fraud, account misuse and suspicious activity;
• protect account and platform security;
• apply responsible gaming measures;
• maintain transaction and account records;
• investigate technical problems;
• improve the functionality of the platform;
• meet legal, regulatory and compliance requirements where applicable.

3. Identity and KYC Checks

We may carry out identity and Know Your Customer checks as part of account administration, withdrawal processing, security and compliance procedures.

Depending on the circumstances, we may ask for additional documents or information to confirm that account details are accurate and that the payment methods associated with an account belong to the account holder.

Only submit genuine and current documents. Providing false, altered or misleading information may result in account restrictions while the matter is reviewed.

4. Payments

Payment information may be processed by Only Spins and by third-party payment providers involved in completing a transaction.

We may use transaction information to process deposits and withdrawals, confirm payment ownership, prevent fraud, investigate disputed transactions and maintain financial records.

Where cryptocurrency is used, transaction information recorded on a public blockchain may remain publicly accessible independently of Only Spins.

5. Cookies and Similar Technologies

Only Spins may use cookies and similar technologies to operate the website, maintain sessions and understand how the platform is used.

Cookies may be used for purposes such as:

• keeping you signed in;
• remembering preferences;
• maintaining account security;
• supporting website functionality;
• measuring website performance;
• identifying technical errors;
• understanding how visitors navigate the platform.

You can usually control or remove cookies through your browser settings. Disabling certain cookies may affect login, account or other website functions.

6. Security

We use technical and organisational measures intended to protect account and personal information against unauthorised access, alteration, loss or misuse.

The platform uses security measures including SSL encryption and two-factor authentication for account protection.

No online service can guarantee absolute security. Players should also take reasonable steps to protect their accounts by using a strong password, keeping login details private and enabling available security features.

7. Sharing Personal Information

We do not need to sell personal information in order to provide the Only Spins service.

Information may, however, be shared with third parties where this is necessary to operate the platform or meet applicable obligations. These parties may include:

• payment processors;
• identity and verification providers;
• fraud prevention and security providers;
• casino game providers;
• sportsbook technology providers;
• hosting and infrastructure providers;
• customer support providers;
• professional advisers;
• regulatory, legal or law enforcement authorities where disclosure is lawfully required.

Third parties should only receive information that is reasonably necessary for the relevant service or purpose.

8. Game and Sportsbook Providers

Only Spins works with external technology providers to deliver casino games and sportsbook functionality.

When you launch a game or place a wager, certain technical and transactional information may be processed by the provider responsible for that service. This can include a player identifier, session details, bet information and game results.

9. Responsible Gaming

Personal and account information may be used to administer responsible gaming tools and restrictions.

This can include information connected with playing activity, deposits, session controls, account restrictions or self-exclusion requests.

Responsible gaming information may be retained where necessary to ensure that account restrictions continue to operate as intended.

10. Fraud Prevention and Account Security

We may review accounts, devices, transactions and activity where there are signs of fraud, payment misuse, multiple accounts, unauthorised access or other behaviour that may affect platform security.

Automated tools may be used to identify unusual activity, but additional manual checks may also be carried out where appropriate.

11. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legal, security, financial, responsible gaming or compliance reasons.

Closing an account does not necessarily result in the immediate deletion of all information. Certain records may need to be retained after account closure, including transaction, verification, security and responsible gaming records.

When information is no longer required, it may be deleted, anonymised or otherwise securely disposed of.

12. International Processing

Only Spins works with service providers that may operate in different countries. As a result, personal information may be processed or stored outside the country in which you live.

Where required, reasonable safeguards are used when personal information is transferred between jurisdictions.

13. Your Privacy Rights

Depending on the privacy laws that apply to you, you may have rights concerning your personal information.

These may include the right to:

• request access to personal information held about you;
• ask for inaccurate information to be corrected;
• request deletion of information in certain circumstances;
• request restrictions on certain processing;
• object to certain uses of personal information;
• withdraw consent where processing relies on consent;
• request a copy of certain information in a usable format.

These rights are not absolute. We may retain or continue processing information where this is permitted or required for legal, security, fraud prevention, financial, responsible gaming or regulatory purposes.

14. Marketing Communications

If promotional communications are available and you have chosen to receive them, we may use your contact details to provide information about bonuses, promotions, games or other Only Spins services.

You may opt out of marketing communications using the available unsubscribe or account preference options.

Service messages relating to account security, payments, verification or important platform changes may still be sent where necessary.

15. Children and Underage Users

Only Spins is intended only for people who meet the legal minimum gambling age applicable to them. Minors must not create or use an account.

If we become aware that an account may belong to an underage person, access may be restricted while appropriate checks are carried out.

16. Third-Party Websites

The Only Spins website may contain links or integrations provided by third parties. Their websites, applications and services may operate under their own privacy policies.

We recommend reviewing the relevant privacy information before providing personal information directly to an external service.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, operational practices or applicable requirements change.

The latest version will be published on this page together with an updated revision date. We recommend reviewing this Policy from time to time if you continue to use Only Spins.

18. Contact and Privacy Questions

If you have questions about this Privacy Policy, the personal information associated with your account or a privacy-related request, contact Only Spins customer support.

Live chat is available 24/7 and can also be used to obtain guidance on account, verification and privacy-related matters.