KYC Policy

Last updated: 9 September 2026

This KYC Policy explains how Only Spins verifies player identities and account information. Verification helps us protect player accounts, confirm payment ownership and maintain a secure environment for deposits, withdrawals and real-money play.

KYC stands for “Know Your Customer”. Depending on your account activity, you may be asked to provide information or documents confirming your identity, residential address or ownership of a payment method.

1. Why We Verify Accounts

Verification is used to make sure that an account belongs to the person who registered it and that the information provided during registration is accurate.

KYC checks may also help us:

• confirm a player’s identity and age;
• protect accounts from unauthorised access;
• verify ownership of payment methods;
• review deposits and withdrawals;
• detect suspicious or inconsistent account activity;
• prevent misuse of accounts and payments;
• apply account security and responsible gaming measures.

2. When Verification May Be Required

Only Spins may request verification when it is reasonably necessary for account security or transaction processing.

This can happen:

• after account registration;
• before a withdrawal is released;
• when account information needs to be confirmed;
• when a new payment method is used;
• when payment ownership needs to be verified;
• if unusual account or transaction activity is detected;
• when additional security checks are required.

Verification is required before withdrawals may be released in certain cases.

3. Identity Verification

To confirm your identity, we may request a clear and valid government-issued document.

Examples include:

• passport;
• driving licence;
• government-issued identity card.

The document should be valid, readable and show the information required to confirm that it belongs to the account holder.

4. Proof of Address

We may ask you to provide a document confirming your current residential address.

Examples may include:

• a utility bill;
• a bank statement;
• another suitable document showing your name and residential address.

The information should match the details associated with your Only Spins account.

5. Payment Method Verification

Only Spins may ask you to confirm that a payment method used for deposits or withdrawals belongs to you.

The information requested will depend on the payment method. Verification may include suitable proof of payment ownership or transaction information.

Do not submit payment information belonging to another person unless its use has been expressly permitted under the applicable account and payment rules.

6. Cryptocurrency Transactions

Cryptocurrency deposits and withdrawals may also be subject to account and transaction checks.

Where necessary, we may request information that helps confirm a transaction associated with your account. Processing times for cryptocurrency transactions can also depend on blockchain confirmation times.

7. How to Submit Documents

If verification is required, follow the instructions provided through your account or by customer support.

Documents should be:

• clear and easy to read;
• current and valid where applicable;
• complete rather than heavily cropped;
• consistent with the information registered on your account;
• submitted through the method requested by Only Spins.

Do not alter, edit or digitally manipulate documents submitted for verification.

8. Verification Time

Verification is usually completed after the required documents have been submitted and reviewed. Based on the current Only Spins verification process, this is typically completed within 24 hours after submission.

Some checks may take longer if information is incomplete, difficult to verify or if additional documentation is required.

9. Additional Information

In some cases, the initial documents may not be sufficient to complete verification. We may ask for additional information where it is reasonably necessary to confirm account details, identity or payment ownership.

If more information is required, the account holder will be informed about what needs to be provided.

10. Incorrect or Inconsistent Information

The information provided during registration and verification should be accurate and belong to the account holder.

If submitted information does not match the account details, we may temporarily delay verification or restrict certain account functions while the information is reviewed.

Providing false, altered or misleading documents may result in additional account checks or restrictions under the applicable Terms and Conditions.

11. Withdrawals During Verification

A pending verification request may affect withdrawal processing. A withdrawal may remain pending until the required identity, address or payment checks have been completed.

Once verification requirements are satisfied, the withdrawal can continue through the normal processing procedure.

12. Account Security

KYC is one part of the security measures used by Only Spins. The platform also uses SSL encryption and two-factor authentication to help protect player accounts and payment information.

Players are responsible for keeping their passwords, authentication codes and login details private. Only submit verification documents through the channels provided or approved by Only Spins.

13. Protecting Verification Information

Documents and personal information submitted during KYC are handled as sensitive account information.

Verification information may be used for purposes connected with:

• identity confirmation;
• account security;
• payment verification;
• withdrawal processing;
• fraud prevention;
• maintaining necessary account records.

For more information about how personal information is handled, please refer to the Only Spins Privacy Policy.

14. Third-Party Verification Services

Only Spins may use specialist service providers to support identity, payment or security checks. Where such providers are used, relevant information may be shared only where necessary to perform the required verification service.

15. Underage Accounts

Only Spins is intended for adults who meet the applicable legal gambling age. Age verification may form part of the KYC process.

If there is reason to believe that an account belongs to an underage person, access may be restricted while the account is reviewed.

16. Keeping Your Account Information Updated

If important personal details associated with your account change, make sure they are updated where possible. In some situations, we may need to verify the new information before account or payment changes are completed.

17. Failed or Incomplete Verification

If you do not provide the information reasonably required to complete verification, certain account functions may remain restricted.

This may include withdrawal processing until the outstanding verification requirements have been completed.

18. Customer Support

If you are unsure which document is required, have difficulty completing verification or need information about the status of a KYC check, contact Only Spins customer support.

The support team is available 24/7 through live chat and can assist with account, payment and verification questions.

19. Changes to This Policy

This KYC Policy may be updated when verification procedures, security requirements or platform processes change.

The latest version will be published on this page. Continued use of Only Spins is subject to the current KYC requirements and the platform’s applicable Terms and Conditions.